Complaint Process

If you’re not satisfied with a product or service from your financial services provider, such as Natwest, it’s your right to make a complaint and ask to have the problem rectified.

The Financial Ombudsman Service can help address questions you may have about how to go about filing a complaint.

The above link is not a link to Natwest, but to The Financial Ombudsman Service.

http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

If you have a complaint about Natwest, we would like to hear about. Or if you know of any good public forums please let us know, so we can include links from here.

But the best suggestion is to follow some of the guidelines put forward by The Financial Ombudsman Service.

NatWest Offshore Banking - Offshore banking services for those living or working abroad.